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Сравнение структуры и описания процессов жизненного цикла ИТ-услуг в стандарте ИСО/МЭК 20000 (2013) и документах ITIL V3 (2011) С. Л. Миньков, Н. С. Нуйкин, Д. В. Осипенко
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ArticleOther title: Comparison of the structure and description of the processes of the life cycle of it services in ISO/IEC 20000 (2013) and documents ITIL V3 (2011) [Parallel title]Subject(s): международные стандарты | информационные технологии | ИТ-услуги | процессы | управлениеGenre/Form: статьи в сборниках Online resources: Click here to access online
In:
Инноватика - 2018 : сборник материалов XIV Международной школы-конференции студентов, аспирантов и молодых ученых, 26-27 апреля 2018 г., г. Томск, Россия С. 376-381Abstract: In the work the life cycles of services in the field of information technologies were studied in accordance with the standards ITIL v3 and ISO / IEC 20000-1: 2013, a comparative analysis of the proposed processes was carried out.
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In the work the life cycles of services in the field of information technologies were studied in accordance with the standards ITIL v3 and ISO / IEC 20000-1: 2013, a comparative analysis of the proposed processes was carried out.
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