TY  - BOOK
AU  - Cardoso,Jorge
AU  - Lopes,Ricardo
AU  - Poels,Geert
ED  - SpringerLink (Online service)
TI  - Service Systems: Concepts, Modeling, and Programming 
T2  - SpringerBriefs in Computer Science,
SN  - 9783319108131
AV  - QA76.76.A65 
U1  - 005.7 23
PY  - 2014///
CY  - Cham
PB  - Springer International Publishing, Imprint: Springer
KW  - Computer Science
KW  - Information systems
KW  - Economics
KW  - Information Systems Applications (incl. Internet)
KW  - Management of Computing and Information Systems
KW  - Innovation/Technology Management
KW  - Business/Management Science, general
N1  - White-box Service Systems -- Conceptual Frameworks -- The LSS-USDL Model -- Modeling and Programming -- Tools and Applications -- Conclusions
N2  - This SpringerBrief explores the internal workings of service systems. The authors propose a lightweight semantic model for an effective representation to capture the essence of service systems. Key topics include modeling frameworks, service descriptions and linked data, creating service instances, tool support, and applications in enterprises. Previous books on service system modeling and various streams of scientific developments used an external perspective to describe how systems can be integrated. This brief introduces the concept of white-box service system modeling as an approach to model the internal aspects and elements of service systems. This approach provides descriptions that can be used for service management, optimization, and analytics. Service Systems: Concepts, Modeling, and Programming is designed for researchers, teachers, and advanced-level students who want to learn about the new emerging field of service science and IS/IT practitioners who are looking for better ways to describe, model, and communicate services
UR  - http://dx.doi.org/10.1007/978-3-319-10813-1
ER  -