Developing and Evaluating a Cloud Service Relationship Theory electronic resource by Jan Huntgeburth.
Material type: TextSeries: Progress in ISPublication details: Cham : Springer International Publishing : Imprint: Springer, 2015Description: XI, 114 p. 14 illus. online resourceContent type: text Media type: computer Carrier type: online resourceISBN: 9783319102801Subject(s): business | Information technology | Business -- Data processing | Service industries | computers | Business and Management | IT in Business | Information Systems and Communication Service | ServicesDDC classification: 650 | 658.05 LOC classification: HF54.5-54.56Online resources: Click here to access onlineIntroduction -- A Research Framework for Theorizing -- Developing a Cloud Service Relationship Theory -- Evaluating a Cloud Service Relationship Theory -- Summary and Outlook.
This book develops, evaluates and refines a cloud service relationship theory that explains how cloud users’ uncertainties arise in these relationships and how they can be mitigated. To that end, the book employs principal-agent theory and the concepts of bounded rationality and social embeddedness. Beyond advancing IS research, the findings presented can greatly benefit governments, IT departments and IT providers, helping them to better understand cloud service relationships and to adjust their cloud service strategies accordingly.
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