E-catalog        

Includes bibliographical references and index.

"Much like in everyday life, politeness is key to the smooth running of relationships and interactions. Professional contexts, however, tend to be characterised by a plethora of behaviours that may be specific to that context. They include 'polite' behaviours, 'impolite' behaviours and behaviours that arguably fall somewhere between - or outside - such concepts. The twelve chapters making up this edited collection explore these behaviours in a range of communication contexts representative of business, medical, legal and security settings. Between them, the contributions will help readers to theorize about - and in some cases operationalize (im)politeness and related behaviours for - these real-world settings. The authors take a broad, yet theoretically underpinned, definition of politeness and use it to help explain, analyse and inform professional interactions. They demonstrate the importance of understanding how interactions are negotiated and managed in professional settings. The edited collection has something to offer, therefore, to academics, professionals and practitioners alike"-- Provided by publisher.

Description based on online resource; title from digital title page (viewed on August 19, 2020).

Intro -- Politeness in Professional Contexts -- Editorial page -- Title page -- Copyright page -- Table of contents -- Chapter 1. Introduction: Politeness in professional contexts -- 1. Introduction to Part I: Politeness in medical contexts -- 2. Introduction to Part II: Politeness in business and organisational contexts (including emails) -- 3. Introduction to Part III: Politeness in legal and security contexts -- 4. Notions of politeness, facework and relational work adopted in this edited collection -- 5. Context, politeness theorizing and professional practice/training -- 5.1 Context

5.2 Politeness theorizing -- 5.3 Professional practice/training -- References -- Part I. Politeness in medical contexts -- Chapter 2. Learning to manage rapport in GP trainee encounters: A discursive politeness approach -- 1. Introduction -- 2. Background -- 2.1 Politeness in healthcare settings -- 2.2 Power dynamics: Doctor-patient interaction -- 2.3 Face and rapport management -- 2.4 Simulated interactions -- 3. Methodology -- 4. Data analysis -- 5. Discussion -- 6. Conclusion -- References

Chapter 3. Team interaction in healthcare settings: Leadership, rapport-building and clinical outcomes in ad hoc medical teams -- 1. Introduction -- 2. Background -- 2.1 Team interaction in healthcare settings -- 2.2 Training to lead and manage rapport -- 2.3 Research into politeness phenomena in medical interaction -- 3. Data and methods -- 4. Analytical framework -- 4.1 Delegating tasks -- 4.2 Active listenership -- 4.3 Rapport management -- 5. Analysis -- 5.1 Delegation of tasks -- 5.2 Active listenership -- 6. Conclusions -- References

Chapter 4. Take care of yourself: Negotiating moral and professional face in stroke rehabilitation -- 1. Introduction -- 2. Face, politeness and morality in health care discourse -- 3. The institutional ethos of stroke rehabilitation -- 4. Data context and analytical approach -- 5. Data analysis -- 5.1 The doctor and the good patient -- 5.2 The good patient and the occupational therapist -- 5.3 The good patient in question -- 5.4 Doing hope work -- 5.5 Hope work threatened -- 6. Conclusion -- Key to transcription conventions -- References

Chapter 5. Politeness and relational work in novel digital contexts of healthcare communication -- 1. Introduction -- 2. The Health App -- 3. Data and method -- 4. Data analysis -- 5. Discussion and conclusion -- References -- Part II. Politeness in business and organisational contexts (including emails) -- Chapter 6. Managing rapport in team conflicts: Dealing with "the elephant in the room" -- 1. Introduction -- 2. Conflict in the workplace -- 3. Conflict and rapport management -- 4. The case -- 5. The conflicts -- 6. "The elephant in the room": Relational work in a conflict